1. Introduction
Kohoh Pharma is committed to providing high-quality anabolic formulations for performance-driven athletes. To maintain transparency, trust, and safety for all customers, the following policies outline how we operate, how we handle your data, and your rights as a customer.
2. Disclaimer
- Kohoh Pharma develops products strictly for research, performance enhancement, and athlete support purposes.
- All products should be used responsibly and only by individuals who understand their proper application.
- Users are responsible for ensuring that their use of our products complies with local laws, sports federation rules, and personal health requirements.
- Kohoh Pharma is not liable for misuse, overuse, or failure to follow recommended usage guidelines.
3. Product Authenticity
- All Kohoh Pharma products go through strict quality control and batch verification.
- Every product shipped is original, lab-tested, and sealed for safety and authenticity.
- We do not sell through unauthorized channels. Purchases should be made only through approved distributors or our official partners.
4. Shipping Policy
4.1 Processing Time
- Orders are processed within 1–2 working days.
- Orders placed on weekends or public holidays will be processed the next working day.
4.2 Shipping Duration
- Local orders typically take 2–5 working days.
- International shipping times vary by country and customs clearance.
4.3 Shipping Issues
Kohoh Pharma is not responsible for:
- Delays caused by courier services
- Customs clearance delays
- Incorrect shipping information provided by customers
Customers must ensure their shipping details are accurate.
5. Return & Refund Policy
5.1 Eligibility
Returns or refunds are only accepted under the following conditions:
- You received the wrong product
- The product arrived damaged, broken, or tampered
- You received a defective or expired item
5.2 Non-Returnable Items
- Opened or used products
- Products damaged due to improper handling after delivery
- Products purchased from unauthorized sellers
5.3 Process
To request a return or refund:
- Contact our support team within 48 hours of receiving the order.
- Provide your order number and clear evidence (photos/videos).
- Our team will verify and provide instructions for the return process.
6. Privacy Policy
6.1 Data Collection
We collect limited personal data necessary to process your order, including:
- Name
- Contact information
- Shipping address
- Payment details (not stored on our servers)
6.2 Use of Data
Your information is used strictly for:
- Processing and delivering your orders
- Customer support
- Improving our services
6.3 Data Protection
- We employ encryption and secure protocols to protect your data.
- We never sell, rent, or share customer data with third parties except service providers essential for order fulfillment (e.g., couriers).
7. Payment Policy
- All payments must be made through our approved and secure payment channels.
- Orders will only be processed once payment is confirmed.
- Fraudulent payment attempts will result in immediate cancellation and may be reported.
8. Contact Information
For any inquiries regarding orders, authenticity checks, returns, or product information, please contact our support team:
Email: support@kohohpharma.com
Response Time: Within 24–48 hours on business days.
